Privacy Policy

Effective Date: January 01, 2025
Last Updated: July 06, 2025

Your trust means everything to me, and I take your privacy seriously. This Privacy Policy explains how I collect, use, and protect your information when you join my coaching program, use my services, or visit my website. 

By working with me or using my website, you agree to the terms of this Privacy Policy. If anything is unclear, feel free to reach out at contact@heldenreise.academy.

Controller (Data Responsibility)
Christopher Sterzik
Heldenreise Academy of Radiating Transformation
Jaeckelstraße 34
90441 Nürnberg, Germany
Email: contact@heldenreise.academy
VAT ID: DE452921602

1. What Information I Collect

To provide you with the best possible coaching experience and maintain the functionality of my website, I may collect the following data:

🧍‍♂️Personal Information

  • Name, email address – to communicate with you and deliver personalized services
  • Billing/payment details – processed securely via Stripe (I do not store these myself)
  • Questionnaire answers – to tailor the coaching to your needs and goals

📓Coaching Session Information

  • Session notes, documents, action plans – to support your progress
  • Email or message communications – to manage scheduling and feedback
  • If you choose to share sensitive personal data (e.g., about health or life circumstances) during our work, I treat it with heightened confidentiality and only process it with your explicit consent.

🌐Technical Information (Website Use)

    • Cookies – small data files that help improve your experience
    • Usage data (analytics) – such as your browser type or time spent on pages, collected via tools like Google Analytics (if used, only with consent)

2. Why I Collect This Data

I collect and process your data only when I have a valid legal basis to do so, such as your consent, the performance of a contract, compliance with legal obligations, or my legitimate interest in improving services.

  • Deliver personalized coaching sessions and resources

  • Manage communication and scheduling

  • Process payments and issue invoices

  • Improve my website and client experience

  • Comply with legal, tax, and business obligations

I only collect the data necessary for these purposes and handle it with care.

3. How I Store and Protect Your Data

I handle your data with care and implement modern security practices to keep it safe:

  • 🔐 Secure platforms: I use GDPR-compliant tools such as Google Workspace, Stripe, and Zapier

  • 🔒 Encryption: Sensitive information is encrypted both in transit and at rest

  • 🧍‍♂️ Access control: Only I, and where necessary my trusted service providers, have access to your data

International Transfers
Some tools I use (like Google or Zapier) may store data outside the EU. In those cases, I ensure that EU-approved Standard Contractual Clauses (SCCs) or equivalent safeguards are in place to protect your data.

4. Your Rights

As a user or client, you have the following rights under the GDPR:

✅ Access – Ask what personal data I have on you

✏️ Rectification – Correct any inaccuracies

❌ Erasure – Request deletion (the “right to be forgotten”)

⛔ Restrict processing – In certain circumstances

📥 Data portability – Receive a copy of your data in a structured format

🚫 Object – To processing for specific purposes (e.g., marketing)

❎ Withdraw consent – At any time, where processing is based on consent

📩 To exercise any of these rights, just email me at contact@heldenreise.academy

📍 If you’re not satisfied with my response, you also have the right to contact your supervisory authority:
Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
www.lda.bayern.de
If you’re based outside Germany, you may also contact your local data protection authority.

5. Cookies and Tracking

Cookies help make this website function properly and improve your experience.

🍪 Types of Cookies:

  • Essential cookies – Required for the site to work

  • Analytics cookies – Help me understand how visitors use the site (used only with your consent)

When you visit my site, a cookie banner allows you to give or withhold consent for non-essential cookies.

If I use third-party tools like Google Analytics, you will be informed and able to opt in or out via the banner.

6. Sharing Information with Third Parties

I value your privacy and do not sell or share your data for marketing purposes.

I work with a small number of trusted tools and service providers who help me operate my business and deliver coaching services. These include, for example:

  • Stripe for payment processing
  • Google Workspace for communication and document storage
  • Zapier to automate tasks

…and other platforms that support scheduling, email delivery, website hosting, or analytics. All providers are carefully selected, GDPR-compliant, and only receive the minimum necessary data.

7. Data Retention

I retain your data only as long as necessary for:

  • Providing coaching services

  • Meeting legal, tax, and regulatory requirements

  • Maintaining business records

When data is no longer needed, I delete or securely anonymize it.

8. Updates

I may update this Privacy Policy occasionally to reflect legal or service changes.

Major updates will be communicated via email (if you’re a client) or noted on the website. You can always view the current version here.

9. GDPR Compliance

As a business based in Germany, I fully comply with the EU General Data Protection Regulation (GDPR) and relevant German data protection laws. I treat your data with respect, confidentiality, and care — always.